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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janet David

September 30, 2026

5  out of  5
rating by Janet David
"I was broke down on the side of I 20 in Atlanta For three hours in the blistering summer sun. No air conditioning. I thought I was screwed..DARLA was the definition of roadside assistance when I needed it most. She stayed on the phone with me and guided me through the process of getting help. I am very grateful. Darla went above and beyond the normal call of service"
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John Tedder

September 22, 2026

5  out of  5
rating by John Tedder
"Darla Walther was very helpful in changing my automobile and home owner insurance. She was very pleasant, knowledgeable and patient with me. It was a pleasure working with her. She was very professional and personable. Darla is truly an asset to Eric Cabaniss State Farm Agent."
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Matt Berta

September 21, 2026

5  out of  5
rating by Matt Berta
"fast service great help jesssica scott was very easy to work with and explained everything"
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Janice LoDico

September 14, 2026

5  out of  5
rating by Janice LoDico
"We just switched our insurance over to State Farm. Our representative was Annabelle and she was professional, informative and very helpful. A real pleasure to deal with."
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Tanya Spears

September 9, 2026

5  out of  5
rating by Tanya Spears
"I couldn't be happier with State Farm. The impeccable customer service and products offered. I am saving roughly 260 a month by switching agencies! Annabelle and all of the others I have encountered have gone above and beyond to help me get my coverages moved and tailored to the needs of my family! We hope to be life long cutomers of this agency."
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Chelle Martin

August 18, 2026

5  out of  5
rating by Chelle Martin
"Darla Walther was a great help in getting my auto insurance straightened out!!"
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Sarah Cook

August 14, 2026

5  out of  5
rating by Sarah Cook
"Courtney made adding renters insurance quick and easy."
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Crystal Jeter

August 11, 2026

5  out of  5
rating by Crystal Jeter
"highly recommend Courtney Dykes with State Farm! Courtney has been absolutely wonderful to work with. She is friendly, knowledgeable, patient, and genuinely cares about helping her customers find the right coverage for their needs.

She took the time to answer all of my questions, explain everything clearly, and made the whole insurance process so much easier. It’s nice knowing you have someone you can trust who is willing to go the extra mile for you.

If you’re looking for an insurance agent who truly cares about her customers and provides excellent service, I definitely recommend Courtney Dykes at State Farm! ⭐⭐⭐⭐⭐"
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Waylon Mock

July 17, 2026

5  out of  5
rating by Waylon Mock
"Jessica is very professional and helpful. She quoted a motorcycle policy for me while I was at the dealership, and was mindful of my time. I appreciate the 5 star service, Jessica!"
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Keith Gilmore

June 11, 2026

5  out of  5
rating by Keith Gilmore
"Great friendly customer service. They team is always willing to help."
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Randy Sizemore

June 5, 2026

5  out of  5
rating by Randy Sizemore
"I have been working with Courtney on converting my home insurance from rental type insurance to actual homeowners' insurance and obtaining vehicle insurance.

All the interactions email and telephonic have been great. Informative, professional, and friendly.

Have always received the information and answers I needed from her.

It has been great working with her."
We responded:
"Thanks for the kind comments Randy! We are very blessed to have Courtney on the team! We appreciate you!"
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Jacob Weekes

May 12, 2026

5  out of  5
rating by Jacob Weekes
"Darla was very helpful and quick , and she answered any and every question I had!"
We responded:
"Thank you Jacob! Darla has indeed been a great addition to the team! We appreciate your business!"
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Craig Schramm

April 28, 2026

1  out of  5
rating by Craig Schramm
"Do not use this office if you expect to be able to speak someone about anything. I have never spoken to a person when I've called, only a recording that promises a return call within a day, which does not necessarily happen either. I once stood at the reception desk for 10 minutes and nobody came out to check. I could hear people in the offices and called out "Hello" several times but was never answered. I was not notified of an upcoming payment due, which went unpaid and subsequently caused a lapse in vital coverage. I made it though without incident but the lack of customer service at this agency is really incredible."
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Thomas Bach

April 22, 2026

5  out of  5
rating by Thomas Bach
"Donna Jackson at Eric Cabaniss State Farm is a Cornerstone of that insurance company she goes above and a Beyond to help her clients thank you Donna👍"
We responded:
"Thomas, I'm sorry to hear that you feel this way.......while I respect your opinion, and appreciate the feedback, I'm having trouble finding where we dropped the ball in communication with you.......specifically referring to communication between you and my office. I can't control when/how State Farm processes refunds, bills, notifications, etc....but what I can do is make sure my team in my office, who are my employees, not State Farm's, strive daily to deliver the best customer service experience possible. I take your comments seriously. After reviewing your file, my team's notes, and the time stamps on all communications(email, phone, etc..) I am struggling to find an example of poor communication. I welcome specifics. However, what I can see in our extensive notes, are the multiple attempts made by several members of my team to try and assist you....including me. You never saw and possibly didn't know about the hours (not minutes) that I recently personally spent trying to have a refund check reissued to you, which State Farm did not have to do and would not have even considered if I didn't get involved to the level that I did. Fortunately, after a lot of effort and time we were able to get a favorable outcome for you. And I'm sorry for the inconvenience of needing verbal authorization to cancel your policies, but it's to protect our policyholders from fraud. If you own a cell phone or have an active email, which you apparently do, I would think that you'd appreciate this given the amount of criminal activity that we are all exposed to every day. If we had notes showing that you had limited phone access, like some who travel abroad or have professions that limit their phone use, or don't have a phone, we could notate the file, but our phone logs seem to clearly show that your phone works and it's a form of communication that you are comfortable with. Again, I'm sorry that you feel the way that you do about my agency. I fortunately have 9000 reasons to believe that some do not share that opinion by choosing us daily, and if that goes to 8,999 after today then so be it. Thank God we live in America where we can choose how/when/who/where to conduct our business. I do sincerely wish you the best. Don't forget to get us that verbal request as soon as possible so that we can immediately make your cancellation request effective. If you are incapable of providing a verbal request then please advise by email or text and we will make arrangements to verify the request by other means.
Sincerely"
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Steven Madrigal

April 22, 2026

5  out of  5
rating by Steven Madrigal
"Eric has a staff that can’t be beat especially Donna !!!!"
We responded:
"Thank you Steven! We truly appreciate your business!"
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david williams

March 23, 2026

1  out of  5
rating by david williams
"They never return your call"
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Pam LeBrun

March 19, 2026

5  out of  5
rating by Pam LeBrun
"Brenda and everyone at the office did a great job. They'll sit down with you and help you get what you need and at an affordable price however possible. Brenda helped us tremendously and was very well detailed in the information we needed help with."
We responded:
"Thank you Pam! We are grateful for your business!"
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Tammie McClellan

February 19, 2026

1  out of  5
rating by Tammie McClellan
"Been here for years but this is the first time I've felt like they just don't care as long as they have that money they are auto deducting."
We responded:
"Tammie, thank you for your review and for answering my call. I am glad that we were able to address your concerns and work through the issues while also getting to know each other better......my cheeks still hurt from all the laughs we shared.: )
Hopefully next time we can visit in person. Please know that I appreciate you, your business, and most importantly your trust. "
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sally grant

February 9, 2026

5  out of  5
rating by sally grant
"Courney very helpful and quick to respond to my request"
We responded:
"Thank you for the kind words Sally! I am very thankful to have Courtney on our team! We appreciate you!"
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Belinda Thompson

February 5, 2026

5  out of  5
rating by Belinda Thompson
"Courtney is awesome. She is thorough and has been very helpful while navigating options for homeowners insurance."
We responded:
"Thank you for the kind review of our agency! Yes, Courtney is indeed awesome! We appreciate your trust and of course your business."
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Debra Casey

January 28, 2026

1  out of  5
rating by Debra Casey
"An agent came out to our home to access the roof for insurance purposes. He turned in a report and said our roof was missing shingles and had curling shingles. Our roof in not missing shingles and does not have curled shingles. I called to speak to an agent. A Donna S. Jackson returned my call. I told her about the roof and she started telling me about hers and how much it was going to cost to replace it. I told her the agent gave false information and she told me "Our agents don't lie" I asked if she was calling me a liar. She ignored me and talked over me. I asked her three times and she continued to talk over me. The third time I asked I literally had to yell to get her to stop talking and answer me. She said, but, well, no. That the agent had turned in pictures and she went by their report. At this point I was very angry and Donna kept talking over me and ignoring anything I said and I angrily hung up. I have called back several times to ask for a copy of the pictures they turned in and now no one is answering the phone. So I give them a flat minus 0 for their courtesy, understanding, and wanting to listen to what I had to say. And if Donna S. Jackson worked for me; she wouldn't be at this time. She is a very rude and arrogant person and should not be allowed to work with the public on any job.
Debra Casey"
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Jane Cockerham

January 6, 2026

5  out of  5
rating by Jane Cockerham
"Knowledgeable n polite"
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Elizabeth Warner

December 31, 2025

5  out of  5
rating by Elizabeth Warner
"I’ve been with State Farm/Eric Cabaniss for many years now. I’ve given other companies an opportunity but I’ve always come back to State Farm. Several months ago, a young woman by the name of Kelly Hildebrant joined their team & became their office leader, at least in my opinion. She was so professional, so friendly, so enthusiastically helpful that I’ve come to consider her not just my insurance professional *go to* person, but also my friend. I’ve nothing but the very best to say about Eric Cabaniss State Farm in Milton, FL.
Elizabeth Warner"
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Houston Harding

December 25, 2025

5  out of  5
rating by Houston Harding
"I had the fortune to have Geico double my rate mid contract, so I called my State Farm office (I had a couple other vehicles listed with) and talked with Rylee. She was very helpful and a delight to deal with. She worked up a contract that was perfect with me so I moved 6 vehicles over from Geico and couldn’t be happier. Give Rylee a call and get service like a customer deserves."
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Richard Back

December 16, 2025

5  out of  5
rating by Richard Back
"Rylee, Was very helpful and informative."